MadMapper Sàrl - PRIVACY POLICY

This privacy policy (“Privacy Policy”) informs you about the processing your Personal Data for which MadMapper Sàrl (the “Company”) is responsible in accordance with the Federal Act on Data Protection dated 25th September 2020 (“FADP”) and the General Data Protection Regulation (“GDPR”). By accessing our website, you acknowledge that you have read and understood this Privacy Policy.

If, at any time, you have questions or concerns, please contact us using this form.

1. DATA CONTROLLER

2. WHAT PERSONAL DATA DO WE COLLECT?

2.1. PERSONAL DATA YOU PROVIDE

When you visit our website or purchase software from us, we may collect personal data ("Personal Data") that you provide directly, such as your name, email address, and contact details. This data is collected during the registration process, when making a purchase, if you contact us for support or if you sign up to our newsletter.

2.2. LOCAL STORAGE, DEVICE IDENTIFIERS AND ANALYTICS

We use local storage, device identifiers, and analytics tools to operate and improve the website and enhance your user experience. This includes saving preferences, session states, and using third-party services for analytics to understand how users interact with the website. You can manage or limit data collection through your device settings.

2.3. LOG DATA

We may automatically collect certain log data when you use our website. This may include your IP address, device type, operating system, browser type, session timestamps, and other technical information to help us maintain and improve the website.

3. FOR WHICH PURPOSE DO WE USE YOUR PERSONAL DATA?

We may process your personal data to:

• Provide access to the website;
• Allow you to purchase the software;
• Send you our newsletter, if you have subscribed to it;
• Contact or identify you when necessary (e.g., for support or service inquiries);
• Comply with any legal obligations or orders from authorities;
• Improve the website, personalize your experience, and ensure security.

4. USE OF PERSONNAL DATA

By using our website and purchasing software, you are providing certain personal data to us. We do not process or store payment details. All payment information is processed directly by our payment provider fastspring.com, which handles payment transactions securely. We do not store or have access to your payment details such as credit card numbers or billing information.

We use the following data for the purposes outlined in this Privacy Policy:

• Contact details, such as name and address, telephone number, email address;
• IP address;
• Your hardware details, such as computer name, CPU, GPU, RAM, OS.

5. INFORMATION SHARING AND DISCLOSURE

5.1. YOUR ACCESS

You can view and update your Personal Data on your account page.

5.2. ACCESS BY THE COMPANY

The Company and any employee of the Company who needs to access your Personal Data to comply with the Company’s contractual or legal obligations will have access to your Personal Data.

5.3. COMPLIANCE WITH LAWS AND LAW ENFORCEMENT REQUESTS; PROTECTION OF THE COMPANY’S RIGHTS

We may also disclose to third parties your Personal Data, or data collected from cookies and other logging data, when we have a good faith belief that disclosure is reasonably necessary to:

1. comply with a law, regulation or compulsory legal request;
2. prevent fraud or abuse of the Company, its Services or its users; or
3. to protect an overriding interest of the Company.

5.4. TRANSFER OF DATA

Personal data may be transmitted to technical service providers acting as data processors on behalf of the Company, financial partners, supervisory authorities, or companies within the same group when necessary for the provision of services or the fulfillment of legal obligations in a country for which the level of data protection is deemed to be sufficient according to the Federal Data Protection and Information Commissioner. If a transfer occurs to a country that does not offer a level of protection recognized as adequate, the Company implements appropriate safeguards, including the conclusion of Standard Contractual Clauses recognized by the competent data protection authorities.

6. DATA RETENTION AND STORAGE

We retain your Personal Data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. Payment data is handled and stored only by our payment provider, fastspring.com. For more details please check https://fastspring.com/privacy/.

Personal Data that is no longer needed will be deleted or anonymized.

7. SECURITY

We apply technical and organizational measures to protect your personal data from unauthorized access, misuse, or loss. This includes access controls, encryption, and contractual safeguards with service providers.

8. RIGHTS AND REQUESTS

You have the right to:

• Access, rectify, or delete your Personal Data;
• Object to or request restrictions on the processing of your Personal Data;
• Withdraw consent at any time (without affecting prior processing);
• Lodge a complaint with the relevant data protection authority.

9. CHANGES TO OUR PRIVACY POLICY

We may update this Privacy Policy by posting a new version on our website. By continuing to use the website, you agree to the updated Privacy Policy.

Version 3 dated 2026 march 27th