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We offer free, e-mail based technical support to all users in English & French.

General Inquiries about MadMapper can be found on the FAQ page, please visit it before contacting the Technical Support.

If you are having a technical issues with MadMapper please contact us using the contact form on or write us at

Please provide us with your serial number and detailed description of your problem and how to reproduce it.

If you send a crash report please put it into a text file and send it as attachment.

Our technical support team is available to assist you Monday to Friday from 08:00 to 17:00 CET

We don’t provide sales support and direct orders during the weekend.