MadMapper Frequently Asked Questions

General (10)

Is MadMapper compatible with Sierra?
Yes, MadMapper 3 is Fully compatible with Apple macOS 10.12 «Sierra ». The minimum OS requirement to run MadMapper3  is macOS 10.9 (Maverick)
Is MadMapper available for PC? 
Yes MadMapper 3 is available for PCs from Windows 8.1  and works with Windows 10
Is MadMapper compatible with EL Capitan?

Yes, MadMapper 2 is Fully compatible with Apple OS X 10.11 « El Capitan ». The minimum OS requirement to run MadMapper  is OS X 10.7

I’m a student can I have a special price?
The Educational price for MadMapper is 249€ (euros) excl. vat instead of 349€ excl.vat.
To benefit from this program, please send a scan of a valid and current student or faculty ID to the following address: sales@garagecube.com
Make sure that the file is not bigger than 1Mo or else it will be rejected by our server.
My output Screen is « black » whereas the video output preview is displaying a picture

With MadMapper 1.5.1 and above, You need to create Video output surfaces given the number of outputs of your video card(s). This is why  your output Screen appears « black » whereas you can see an image on the  preview output window.

Here’s how to proceed to enable video outputs:

  1. Open madmapper and go to the Manage Output tab. (video projector icon)
  2. Click on the « + » button to add a video output device.
  3. You can scale your video output to crop a part of your video output
    composition, you can even turn the video output to match your video setup.
    from the option pank you need to set the video Output size and Output Destination.
    If you are using a Matrox DualHead2go or Triplehead2go or Zotac dual HDMI adapter
    From the Output Destination drop down menu, the multiple output device. You can select which output you want to link to the device surface.
What is the différence between the full version and the demo?

MadMapper Demo has some limitations:

  •  A watermark is shown on input, output and output preview

The following features are disabled on the Demo Version:

  • Loading/saving a project
  • Export to SVG/PNG/PDF
  • Scan produced by the Spatial Scanner is limited and cropped to 1/4th of its resolution
  • Saving the captured image
  • DMX lighting devices will blink once every minute
  • MAD_Lab apps are are available ONLY to registered users
Where Can I download the Demo version ?
You can download the demo version from the Try/buy page 
How do I remove the MadMapper preferences?

Open the Terminal App from the Utilies folder within your Application folder and type this command line:

defaults delete com.garagecube.MadMapper
the Standard MadMapper license if for 2 computers, can I get a 1 computer version?

MadMapper Standard license is a single user based license.
We offer an additional machine authorization as a spare license in case of a problem during your performance or if you prepare your work on a computer and use another one for your performance.
The second license is not meant to be shared with someone else (leasing or reselling madmapper without permission is strictly prohibited)

Where can I find the Release Notes?

The MadMapper Release note history can be downloaded at this address: http://www.madmapper.com/download/Release_Note_History_Madmapper.txt

Startup (1)

Is MadMapper compatible with EL Capitan?

Yes, MadMapper 2 is Fully compatible with Apple OS X 10.11 « El Capitan ». The minimum OS requirement to run MadMapper  is OS X 10.7

License troubleshooting (3)

how to deauthorize Madmapper ?

You might need to reauthorise MadMapper when you have to repair your computer, format the Hard drive, sell your computer or just need to use MadMapper on another computer
If you need to authorize Madmapper on a different computer and you have already used 2 authorizations you must de-authorize Madmapper from one of the 2 computers BEFORE FROM MadMapper SOFTWARE.

Here is the procedure to de-authorize MadMapper
Mantatory required conditions: first you need to be connected to internet.

To deauthorize MadMapper:
1. Open MadMapper, click at the MadMapper Menu (beside the apple)
2. Choose from the list  » De-authorize MadMapper… »
3. You will have then a window asking your admin password from your computer, if you do not have a password then click OK.
4. The deauthorisation will finish and a new window will appear on MadMapper : « The authorization was successfully removed ».
Click ‘OK’ or wait, MadMapper will quit and you will be able to install MadMapper on a new machine with the same licence.

If your computer gets stolen or broken, please write the technical support to support@garagecube.com


how to Deauthorize / Authorize MadMapper from GarageCUBE on Vimeo.

My computer is broken and I can’t install it again

If  your computer is broken and you attempt to install it again on a new machine and you have this message « You already activated 2 machines ». You have to either send us a proof of repair (invoice from an apple authorized repair shop) along with your serial number to support@garagecube.com  and we will perform a remote de-authorization for you or If you cannot provide this document or if your are in a hurry , you can use the emergency procedure and perform a remote de-authorization by yourself  from the MadMapper yourspace page .

About the Remote Reset :
WARNING!!: AFTER DOING THE SAME NUMBER OF POSSIBLE RESET THAN THE NUMBER OF MACHINES YOU HAVE AT YOUR DISPOSITION UNDER YOUR LICENSE, YOU HAVE TO WAIT 1 YEAR TO BE ABLE TO DO AGAIN A RESET.
For example, if your license authorize 2 machines, you should wait 1 year after doing the 2nd reset to be able to use this functionality again.

I want to use madmapper on another computer what is the procedure?
  1. Open MadMapper, click at the MadMapper Menu (beside the apple)
  2. Choose from the list  » De-authorize MadMapper… »
  3. You will have then a window asking your admin password from your computer, if you do not have a password then click OK.
  4. The deauthorisation will finish and a new window will appear on MadMapper : « The authorization was successfully removed ».
  5. Click ‘OK’ or wait, MadMapper will quit and you will be able to install MadMapper on a new machine with the same licence.

MadLight (5)

What is the Maximum of Universes supported by MadMapper in Artnet?

MadMapper 2.0 uses Artnet III : up to  2048 universes or 1 048 576 channels
which let you pixel map up to 349 525 RGB pixels in DMX

Arnet universe stops at universe 15, how can I go over universe 15?

In MadMapper 1.7.3 and previous versions
ArtNet universe addresses have two parts, a Subnet value which is the lower 4 bits (0-15) and a ‘universe’ value which is the upper 4 bits (0-15) , which means you have up to 16×16. Use the Subnet and Universe to Compose the universe ID.
For instance universe 1 will be noted as 0:1 in artnet, 15 as 0:15, 16 as 1:0, 17 as 0:2 etc.

The Decimal to ArtNet Path port table page will help you to setup the Arnet universe

I have an Enttec MK2 DMX controller , I can’t use both universes

The Enttec Mk2 DMX controller is a USB device and MadMapper supports only one universe per USB port. If you need to support multiple universes, use an Artnet DMX controller.

How many universes Can I use with madmapper in Artnet

MadMapper currently uses Artnet III . It can support  up to  2048 universes or 1 048 576 channels

How many channels can I control with the USB DMX Controller – MadMapper edition ?

USB DMX Controller – MadMapper (limited) edition that you can find on the garagecube shop is a 1 universe DMX controller and can control up to  512 Channels (170 RGB pixels)

Cameras & Spatial Scanner (3)

Which Camera can I use for live video input?

With MadMapper you can use a camera as a source in put.
You can use any FireWire / Usb camera for live feeds, as long as it is supported by QuickTime. We can’t recommend any specific one as we have not tested all firewire cameras on the market.
For the Spatial Scanner you can use the FireWire camera as well, but the quality of the scan will be very poor so it is best to use the Canon EOS DSLR cameras.

Cameras & Spatial Scanner

In order to use the Spacial Scanner function of MadMapper, you’ll need either a QuickTime compatible Firewire camera (with a video digitizer) or Canon camera models that are compatible with the Canon EDSDK version 2.15
You can find the list of supported cameras by Canon EDSDK on this page:

https://www.didp.canon-europa.com
You may also use Firewire based video camera recorder however we do not recommend this as the image quality provided may produce a low quality scan.
We highly recommend that you try the demo of MadMapper to make sure that your hardware is compatible prior to purchasing the software.

Can I use the GoPro camera for the spacial scanning ?

Unfortunately the GoPro camera is not a FireWire QT camera, only QuickTime compliant cameras ( with a QuickTime video digitizer) and Canon EOS framework based cameras can be used for the special scanning feature.